My aim is to provide business owners and their team members with
easily accessible and commercially relevant training.
Through a series of half-day workshops, delivered online, we cover topics
which have a significant impact on workplace productivity.
Group numbers are limited for every workshop, so every attendee has time to explore
their particular issues in a safe, non-judgemental space.
As a certified Business and Executive Coach, and Mentor
I can help each attendee find solutions and tactics which will work for them back in their workplace.
Customer service can make or break a business.
We all remember how we have felt being on the receiving end of poor customer service and, conversely we have all been pleasantly surprised by customer service that goes above and beyond.
A dissatisfied customer will tell between 9-15 peope about their experience. Around 13% of dissatisfied customers tell more than 20 people!
Happy customers who get their issue resolved tell about 4-6 people about their experience.
This half day workshop will help your team deliver excellent customer service every time so that your customers are delighted and return again and again to become your biggest advocates.
This is suitable for anyone who deals with customers whether face to face online or via social media for further details and times or to book a place at the customer services excellence workshop please CLICK HERE.
Cost: £195
While I strongly believe that everyone will find value in attending this workshop, if you feel that it hasn't been of value,
I am happy to refund the workshop fee. Your satisfaction is my priority.